We know that there can be difficulties particularly when people are visiting our distillery as part of a touring holiday, so we will try to accommodate changing circumstance as best we can.
If you need to cancel your tour for any reason, this can be done online. Please note that if you cancel with less than 72 hours' notice, your fees are not refundable. Our tour availability fills up quickly, so this helps us to ensure other customers are not refused availability.
If you need to reschedule your tour, please contact us by telephone or email. As with cancellations, we cannot reschedule without an additional charge if less than 72 hours' notice is given.
The notice is 1 week, not 72 hours, for parties of 8 or more.